I want to express my appreciation to you and all the Jasper associates who participated in giving their time in making last Friday's tour of your facilities a success for me. The entire operation at both locations is first class in all respects. As a new employee of Douglas Automotive and to the auto repair business, I can see how little I really know about today's automotive industry. Having assembled (a very loose term) a few small block Chevy engines for personal projects almost 30 years ago, I thought I knew something of the process---an incorrect assumption on my part! Having seen how the drivetrain components are remanufactured, in some instances better than O.E.M.'s did originally, has provided a tremendous appreciation of the quality behind the Jasper name. The associates I spoke with share your enthusiasm of total customer focus---I came away knowing the sense of pride each person showed in doing their respective job! Thank you again for the hospitality and courtesy extended to our group during the visit and I look forward to a continued, profitable business partnership between Jasper Engines and Douglas Automotive. - Pat M.