I do business with Jasper because the quality of their parts is second to none, or that they always say yes to my requests or that they give me free stuff. I do business with Jasper because they are good people. They work hard. They call me back. They do what they say and when they make a mistake or don't deliver what they said, they call me and tell me. From the folks who take in the cores and disassemble them to the delivery truck driver, each and everyone we've met over the last few years, acts like the kind of person who clearly knows right from wrong and has our best interests in front of their own. As a shop owner and media personality for the last 30 some years, I can tell what the administration of a repair shop is like, by reading their response to a written complaint I've been asked to arbitrate. As Sister Mary used to say in Catholic school, "if the top is rotten, so is the bottom." Or "If the bottom is rotten, it is because the top is too.". Most of us can identify with that. So because we interface with only the mid and lower levels of Jasper staff, I can promise that the top is fair, ethical and honorable and those ideals, those processes, those skills filter all the way to the bottom. Yea, I like what Jasper produces, that makes us look good to our Customers, but I do business with them, because of their staff, their employees are simply better than the others. - Mark S.